Returns & Exchanges

At Eton Technology Solutions, we stand behind our hardware with a 30-day satisfaction guarantee. If your electronic equipment does not meet your performance standards, we offer a streamlined return and exchange process to ensure your operations remain uninterrupted.

Return Process

• 1.
  Initiate Return Request

  Log into your customer portal and select the 'Order History' tab to submit an RMA (Return Merchandise Authorization) request for the specific hardware items.

• 2.
  Secure Packaging

  Place the device in its original manufacturer packaging, ensuring all cables, manuals, and peripheral components are included to avoid restocking fees.

• 3.
  Ship to Service Center

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location for secure transport to our testing facility.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and serial number, your refund or replacement will be processed within 3 to 5 business days.